Frequently Asked Questions
Everything you need to know about caring for your curls.
How do I know which products are right for my curl type?
We recommend taking our 'Curl Quiz' on the homepage. Our products are categorized by hair porosity and curl pattern (2A to 4C) to ensure you get the perfect level of moisture and hold.
Are Curly Heaven products sulfate and silicone-free?
Yes, all our formulas are strictly CGM (Curly Girl Method) approved. We use zero sulfates, silicones, parabens, or drying alcohols to keep your curls healthy and hydrated.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location.
What is your return policy for opened products?
We want you to love your curls. If a product isn't working for you, we offer a 30-day satisfaction guarantee. You can return lightly used products for a full refund or store credit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific region.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat.